Frequently Asked Questions

When Will My Order Be Shipped Out?

We strive to ship orders promptly. Our typical processing time, from the moment you order until it leaves
our facility, is 3–5 business days.

How Long Will It Take To Receive My Order?

Standard shipping typically takes 5-7 business days. Economy shipping options are available at checkout.

Once your order has been dispatched, the carrier's estimated delivery window takes effect. You will receive a tracking number once the item has shipped.

Do You Ship Internationally?

Unfortunately not right now but we're working on it!

Items are only available in the U.S.

Can You Guarantee A Specific Delivery Date?

We cannot guarantee the precise delivery date as this is managed entirely by the shipping carrier.

Can I Modify Or Cancel My Order After Placing It?

We process orders very quickly. If you need to make a change or cancel, please email sales@misswestmotherhood.com immediately. We can't guarantee changes or cancellations once an order has moved into production, which may happen within a few hours.

Please be sure that your product sizes and style, & shipping details are correct before finalizing your order.

How Can I Check My Order Status?

You will receive email updates as your order moves through our system. You can also use the tracking number provided in your shipping confirmation email to check its status.

How Do I Track My Package?

Once your items ship, we will email you a shipping confirmation that includes your tracking number and a link to the carrier’s website so you can follow your delivery.

I Only Received Part Of My Order. Where Is The Rest?

Due to our current production method, items might ship from different locations and arrive in separate packages. Please review your tracking information for all items.

If an item is truly missing or lost, please contact us at sales@misswestmotherhood.com.

How Do I Use A Discount Code / Gift Card?

You can redeem your coupon code in the designated field during the checkout process before completing your purchase.

Unfortunately, we are unable to manually apply coupon codes to orders that have already been placed. Please double-check your cart before checkout.

My Tracking Says "Delivered" But I Haven't Received Anything. What Should I Do?

If the tracking information indicates delivery but the package is missing:

Please double-check the shipping address on your order confirmation.
Inquire with neighbors or household members to see if they accepted the package.
Contact the shipping carrier directly using your tracking number to file a claim.

We are not responsible for packages that are lost or stolen after a confirmed delivery.

See our Shipping Policy in full on its own dedicated page.

What Is Your Returns Policy?

We accept returns for store credit only for items returned within 14 days of the delivery date, with exceptions for final sale and hygiene-related products.

You can read our detailed Returns Policy on its dedicated page.

How Do I Initiate A Return?

Our online portal is in development, so all returns are currently handled via email.
Please send an email to sales@misswestmotherhood.com with
your order number and the items you wish to return. We will provide instructions and the return address.

How Do I Initiate An Exchange?

We facilitate exchanges for the same item only (e.g.,a different size or color).

Please email sales@misswestmotherhood.com to begin the process, and we will guide you
through the steps.

I Received A Damaged or Incorrect Item. What Should I Do?

We deeply apologize for any errors.

Please email us immediately at sales@misswestmotherhood.com (within 14 days of delivery) with your order number and photos of the issue.

We will work swiftly with you to resolve the issue.

Does My Store Credit Expire?

No, your store credit with Miss West Motherhood is valid indefinitely.

Which Brands Do You Use For Your Apparel?

We are a small business that uses a print-on-demand (POD) service to produce our clothing.

We use a variety of high-quality blank apparel from Comfort Colors and Lane Seven.

You will always find the specific brand and material details for any item on its product description page.

What Are The Care Instructions For My Items?

To ensure the longevity of your purchase, please follow these care recommendations:

Wash the garment inside out using cold water.
Tumble dry on low heat or hang dry to preserve the integrity of the design.
Avoid applying a hot iron directly to the print.

What Do You Do With My Data?

At Miss West Motherhood, your privacy matters. We only collect the information needed to process your order, improve your experience, and provide customer support. This includes things like your name, email address, shipping details, and payment information (which is securely processed by our trusted payment providers).

We never sell your data.
We never share it with brands or third parties unless it’s necessary to complete your order (like shipping carriers or payment processors).

You’re always in control, you can request, update, or delete your information at any time.

You can read the full details in our Privacy Policy at its dedicated page.

I Have More Questions, How Can I Contact You?

If your questions were not answered here, please reach out to our team!

You can email us at sales@misswestmotherhood.com or use the contact options on our Contact page.

Where Can I Find Your Full Terms & Conditions?

You can find all of our full terms, policies, and information anytime by visiting the links in our website footer.

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